COVID-19 information: SA Corona Virus

Why can I not sell my entire holding in a particular instrument?

Relevant to

✅ App     ✅ Website     ✅ Capitec Widget

When an EasyEquities Investor wishes to sell out of a particular investment, the 'amount to sell' block on the sell page is usually pre-populated with the total value of your holding in that particular instrument.

If however the 'amount to sell' block is populated with a value that is less than your entire holding in that particular instrument, this is because the number of shares you can sell is subject to a maximum value for that specific transaction. This is a function of the liquidity available on that specific instrument on the underlying market.

EasyEquities may from time to time limit the:

  • Total value of Trades that may be executed;
  • Total value of Trades that may be executed in a given security;
This is because EasyEquities is an execution system rather than an order entry system. We are in effect an intermediary between our investors and the exchange. As such, we have to ensure that when a client issues an instruction on the platform, that we are then able, with reasonable confidence, to go to the market and execute that exact trade. From time to time - though very infrequently - this affects the availability of certain instruments, specifically more illiquid ones.

This does not however mean that you can't sell more than the system set limit.

Should you experience a limit on a particular security and want to sell more of the security than the platform will allow at one time, you are able to do multiple sell transactions to reach the desired total amount you want to sell. 
You also have the option of contacting our trading desk who will be able to assist you, but at an additional cost. If this is your preference contact tradingdesk@purplegroup.co.za between 09:05am - 16:40pm Monday to Friday (business days), stating that you are experiencing a system limitation and they will assist you to sell the desired value.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.