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Suspect Fraud?

If you suspect fraud on your EasyEquities account, don't wait to raise it. Here's how to report it, what to look out for, and how to make it less likely to happen again.

On this page:

Reporting Suspected Fraud
Staying Protected
What This Article Doesn't Cover

Reporting Suspected Fraud

How do I report suspected fraud on my account?

Two ways to reach us, and either works: email fraud@easyequities.co.za, or submit a ticket and select Access your Account → I'm worried about fraud on my account as your query topic. Get in touch as soon as you notice anything, rather than waiting to see if it happens again.

Related: What kinds of activity should I report? · What's the single best way to secure my account?

What kinds of activity should I report?

Get in touch straight away if you notice any of the following:

  • Unknown transactions (this doesn't include dividend reinvestment notifications, which are expected)
  • Unknown withdrawal notifications
  • Unknown password reset emails
  • Emails from EasyEquities even though you don't have an EasyEquities account
  • An unauthorised change to your banking details

Related: How do I report suspected fraud on my account? · How do I spot a scam before it happens?

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Staying Protected

What can I do to add extra protection to my account?

Activate Two-Factor Authentication (2FA) if you haven't already. It adds a second layer of protection on top of your password, so a fraudster needs more than just your login details to get into your account.

Related: What is an Authenticator App? · How do I spot a scam before it happens?

How do I spot a scam before it happens?

Most scams that target EasyEquities clients rely on impersonation, someone pretending to be us to get your details or your money. A few things are always true of the real us: 

  • we don't cold-call to solicit investments
  • we don't tell you what to invest in or invest on your behalf
  • any bank account we ask you to deposit into will match the one shown on your own logged-in account. 
If something doesn't match this, treat it as a red flag.

Related: Stranger danger! · Signs you're not dealing with EasyEquities! · How to Avoid Investment Scams Like a Pro

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What This Article Doesn't Cover

The recent third-party security incident

This article covers fraud reporting in general, for any reason, at any time. If you're here because of the recent third-party security incident and want the fuller picture, what happened, what data may have been affected, and what we've done about it, see Third-Party Data Breach: What You Need to Know. The steps on this page still apply either way.

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