• What’s a Passkey?
• Why are Passkeys Being Introduced?
• How Are Passkeys Safer Than Passwords?
• Do I Have to Use a Passkey?

• How Do I Set Up a Passkey?
• Which Devices Work with Passkeys?
• Do All Devices and Browsers Support Passkeys?
• Do I need a Passkey for Each Device?
• Where Is My Passkey Stored?
• Can I Use My Phone’s Passkey to Log In on My Computer?
• Can Passkeys Work Across Devices?

• I Don’t See the Option to Set Up a Passkey.
• I Lost My Device. What Now?
• My Fingerprint or Face ID Isn’t Working.
• I’m Not Comfortable with Biometrics. Are There Alternatives?
• Detailed Troubleshooting Guide

A passkey is a new, easier way to sign in - no password needed. Instead of typing, you unlock your EasyEquities account with your fingerprint, face, or device PIN. Think of it like your device becoming the key to your account?

Related: Why are Passkeys Being Introduced? · Do I Have to Use a Passkey? · How Do I Set Up a Passkey?

Because they make your login both simpler and more secure. Passkeys protect you from common scams like phishing or stolen passwords. They’re already used by trusted companies like Apple, Google, and PayPal. With a passkey, signing in is faster and your account stays safer. 

Related: How Are Passkeys Safer Than Passwords? · What’s a Passkey? · Do I Have to Use a Passkey?

Passkeys follow international best practice standards (like those from the FIDO Alliance and NIST). Unlike passwords, they can’t be stolen in a data breach or guessed by hackers. They live securely on your device, and you unlock them with something unique to you - like your fingerprint or PIN. Best of all, they won’t work on fake websites, so phishing attempts fall flat.

Related: Where Is My Passkey Stored? · Why are Passkeys Being Introduced? · I’m Not Comfortable with Biometrics. Are There Alternatives?

Not quite. Passkeys are still optional. If you’d rather stick with your password or 2FA, that’s totally fine. Over time, you might find passkeys more convenient - but the choice is always yours.

Related: What’s a Passkey? · How Do I Set Up a Passkey? · I Don’t See the Option to Set Up a Passkey.

Log into your EasyEquities account.

1. Go to Account Settings → Security.
2. Select Add a Passkey.
3. Confirm with your fingerprint, face, or device PIN.

Once that’s done, your device saves the passkey. Next time you log in, it’s just a quick tap or glance.

You can set up passkeys on both the app and desktop site. Most people start on their phone using Face ID, Touch ID, or screen lock - but you can add more devices anytime.

Related: Which Devices Work with Passkeys? · Do I need a Passkey for Each Device? · I Don’t See the Option to Set Up a Passkey.

Almost all modern smartphones, tablets, and computers support them - including iPhones (iOS 16+), Android devices (Android 9+), and Windows PCs (Windows 10+). Just make sure your browser is up to date (Chrome, Safari, Edge, Firefox all work). Using Brave? Passkey setup currently doesn't work there if your device doesn't have biometrics enabled. Switch to Chrome, Safari, or Firefox to add your passkey instead.

Want to double-check your device? Here’s a compatibility guide. 

Related: Do All Devices and Browsers Support Passkeys? · How Do I Set Up a Passkey? · I Don’t See the Option to Set Up a Passkey.

Not yet. Here’s what to keep in mind:

• Outdated devices or browsers may not support them.
• Some in-app browsers (like those inside email apps) won’t work with passkeys - switch to your normal browser instead.
• If you’re using a shared or public computer, a password may be the safer choice.
• Using Brave? Passkey setup currently doesn't work there if your device doesn't have biometrics enabled. Switch to Chrome, Safari, or Firefox to add your passkey instead.

Related: Which Devices Work with Passkeys? · My Fingerprint or Face ID Isn’t Working. · I Don’t See the Option to Set Up a Passkey.

Yes. Each device saves its own passkey. You can register more than one - for example, on your phone, tablet, and laptop - so you can log in securely from anywhere.

Related: Can Passkeys Work Across Devices? · Can I Use My Phone’s Passkey to Log In on My Computer? · How Do I Set Up a Passkey?

On your device only -  never on EasyEquities’ servers. Your biometric data (fingerprint or face) never leaves your device. EasyEquities just gets a secure “yes, it’s you” message.

• On Apple devices: stored in iCloud Keychain.
• On Android: stored in Google Password Manager.
• On Windows: managed by Windows Hello.

Reassurance: EasyEquities never stores your biometrics. Your unique data stays private.

Related: How Are Passkeys Safer Than Passwords? · Can Passkeys Work Across Devices? · I’m Not Comfortable with Biometrics. Are There Alternatives?

Yes. If your computer doesn’t have a passkey saved, you can scan a QR code with your phone and approve the login using your fingerprint or face there. No typing required.

Related: Can Passkeys Work Across Devices? · Do I need a Passkey for Each Device? · Which Devices Work with Passkeys?

Yes. Passkeys can be added to different devices and they sync if you’re in the same ecosystem:

• Apple only: syncs through iCloud Keychain.
• Android/Chrome: syncs through Google Password Manager.
• Mixed devices: you can create separate passkeys on each device.
• Password managers: some cross-platform managers now support passkeys too.

Tip: You’ll see a list of your saved passkeys in Account Settings → Security. You can remove any at any time. 

Related: Do I need a Passkey for Each Device? · Where Is My Passkey Stored? · Can I Use My Phone’s Passkey to Log In on My Computer?

Make sure your device and browser are up to date. If it’s still missing, you can carry on using your password - or reach out to our support team for help.

Related: Which Devices Work with Passkeys? · Do All Devices and Browsers Support Passkeys? · How Do I Set Up a Passkey?

You'll need to reach out by submitting a ticket (Access your account → I can’t access my account → 2FA/Passkey problem) so our support team can assist with disabling it for you

Related: Where Is My Passkey Stored? · Do I need a Passkey for Each Device? · I Don’t See the Option to Set Up a Passkey.

No worries - passkeys also work with your PIN or screen lock. You don’t have to use biometrics if you don’t want to.

Related: I’m Not Comfortable with Biometrics. Are There Alternatives? · How Are Passkeys Safer Than Passwords? · Do All Devices and Browsers Support Passkeys?

Absolutely. You can use your device PIN or password instead of a fingerprint or face scan. And if you’d prefer not to use passkeys at all, your EasyEquities password will still work just fine for now.

Related: My Fingerprint or Face ID Isn’t Working. · Where Is My Passkey Stored? · How Are Passkeys Safer Than Passwords?