This may be because you need to complete your profile. As with all things Easy, we have tried to simplify the identity verification process to require minimum action and maximum convenience on your part while remaining fully compliant with applicable Financial Intelligence Centre Act (FICA) legislation. If you haven’t completed the KYC / Personal Details aspect of your profile, we won’t be able to allow you full access to your account.
It may also be that you registered as a foreign national. If you reside in a country outside of South Africa, you would only be given international and Demo accounts. The ZAR, TFSA and RA account types are only available to users who are residents of South Africa and the Common Monetary Area (Namibia, Lesotho and Eswatini). However, if you have a South African ID and a South African bank account, we can open a ZAR account for you. To do this you’ll need to log a ticket
with our team, and someone will be in touch to assist you.
We may need a little more information from you. After you submit your details on registration, we run a series of checks on the ID and cellphone number you’ve entered to confirm certain aspects of your identity. We will notify you once the process is complete, and either: Confirm your status as verified and that you can start investing, or Ask you for a few more details. Read more about how our KYC process works here
There could be a mismatch on your ID. Sometimes if an ID number is captured incorrectly in registration or the details you have entered don’t match what is on record at home affairs, we may need to run a few more compliance checks to verify your account. If this is the case an agent will get in touch with you to let you know if any additional information or documentation is required to verify your account.