There are a few different situations in which you would need to contact our trading desk for assistance. However, it is important to note that these 'Telephone Trades' will incur a charge of R50 per trade. This service is available for free when our platform undergoes updates, and you cannot access your account during trading hours.
- You would like to know what the live price of a particular instrument is on the exchange and to have the trading desk execute your trade at that price. You will be charged a fee of R50 for telephone trades like this.
- You experience a system 'limitation' on the value of the instrument you would like to buy or sell. In order to keep our costs low and make the platform as intuitive and easy-to-use as possible, our EasyEquities platform is an execution system rather than an order entry system. Should you experience a limit on a particular security and want to buy more of the security than the platform will allow at one time, you are able to do multiple buy transactions to reach the desired total amount you want to buy. Read more about limits here.
You also have the option of contacting our trading desk who will be able to assist you, but at an additional cost.
- In certain Corporate Actions functions to trade your position as outlined by the Corporate Actions team.
You can call the trading desk between the hours of 09h05 and 16h40 daily on 010 141 2202 or send an email to email@example.com with the following information
- Your EE Account number
- Your Cell Number
Note that the trading desk cannot assist with general EasyEquities queries. For assistance on any platform or account related queries which do not fall under the above descriptions, please log a ticket for assistance.