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We've put certain processes in place to make sure we run our platform as efficiently as possible, and at the same time keep fraudsters out of our community.
This means that there are a few scenarios which could result in you not being able to immediately withdraw funds from your EasyEquities account. The below outlines what each of these reasons could be, and how to get things resolved.
Make sure your bank account is verified
If you're prompted to verify your bank account details, you will need to do so before you can withdraw your funds. Take a read through this article here for more information.
As a responsible financial institution, we do our best to play our part in making sure that both your money and EasyEquities is safe from people using the platform with the wrong intentions in mind. Funds recently deposited may be subject to certain locked time periods depending on your type of deposit.
- EFT deposits - 14 days
- Debit order deposits - 40 days
- Inter-account transfers - 40 days
- Promotional vouchers - 3 years (not applicable to vouchers you purchase)
Whilst your funds are locked you will be able to buy and sell but will not be able to withdraw them to your bank account. Take a read through this article here for a detailed example.
These are funds that are available from a recent sale that has not yet completed the settlement process. You will be able to buy and sell with these funds but will not be able to withdraw them to your bank account until the funds have settled or you have requested Early Settlement.
You are able to speed up this waiting period by making use of our early settlement functionality. Read more here on how early settlement works.
Read more on unsettled cash here.
The cutoff for withdrawals is 14:00 Monday to Friday. If your withdrawal is requested after this time or on a public holiday, it will only be processed on the next business day.
“We need some information from you" message
If you’ve made a withdrawal but were presented with a “We need some information from you" message on withdrawals page, this could be because you have breached your source of funds value and have not provided us with the documentation we need to amend your account settings. You would have received a number of email reminders about what is needed from you to do this. You can release your withdrawals by submitting a ticket via our Help Centre and indicating the topic query to be SOFV (Source of Funds). An agent will then be able to contact you and tell you which documents we require to release your funds.