Why isn’t my deposit reflecting?
We know how frustrating it is to fund your account and not see the money show up when you're expecting it. Let’s walk through the most common reasons and how to fix them.
First, what type of deposit did you make?
ZAR Account Deposits
- Instant EFT (Ozow/Stitch): Should reflect immediately
- Capitec Pay or Card Payments: Almost instant
- Manual EFT: Can take 1–2 business days
Global Account Deposits (USD, EUR, GBP, AUD)
- EasyFX: Usually within hours, but allow up to 1 business day
- SWIFT Payments: Can take 3–5 business days (minimum) depending on your bank
Common Deposit Issues
Deposit reference not used or incorrect
Without your unique EasyEquities reference (e.g. EE-67890), we can’t match your deposit to your profile.
- Double check your transaction history or request a proof of payment
- If you used the wrong reference, log a support ticket with your POP attached
Example: If you're trying to fund a global account but used a ZAR EFT instead of EasyFX or SWIFT, it won't reflect in the global account.
Some banks have slower clearing processes, especially over weekends or holidays. If you've followed the correct processes, wait a full business day before inquiring for local transfers, and up to 5 business days for SWIFT.
Your deposit needs to be processed as a cross-border forex transaction, not a local EFT.
- Check your EasyFX transaction history under My Funds → Transfers & Forex → Transfer History
- If the has been pending for over a day, log a support ticket so our team can investigate
Log into your banking app and find the transfer
- Download the POP to your device or email the POP to your email address
- Then attach the PDF to your support ticket so we can investigate and/or allocate your funds to the correct account
Still stuck?
Our support team is ready to assist..
Submit a support ticket here and be sure to include:
- "Unallocated deposit" as your topic so we can correctly allocate an agent to your query as soon as possible
- Deposit method used (e.g. EFT, EasyFX, SWIFT...)
- Date & amount deposited
- POP if available
Our team will investigate and get you sorted ASAP.
Support Disclaimer:
This FAQ is designed to help EasyEquities users navigate platform funding options. It is not intended as financial advice or a general financial education resource.