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Ruturn Trading

Why was my Ruturn Trading account closed?

Your Ruturn Trading account was closed because they did not receive confirmation of the EasyEquities account they should transfer your portfolio to before the app was discontinued on 7 June 2024.

Can I reopen my account?

While you cannot re-open your Ruturn Trading account, you can register for an EasyEquities account to start investing again.

How do I get my funds back?

If they were unable to transfer your funds back to the bank account they had on file (as they were either unverified or not captured), your funds are being held securely by EasyEquities. To receive your funds, reach out to EasyEquities here for assistance.

What happens to my debit order?

Debit orders were canceled when the app was discontinued. If you’d like to set up a new recurring investment in your EasyEquities account, check out this FAQ for more information on how to do so.

Can I still join EasyEquities?

Absolutely! Register an account with EasyEquities here.

Who can I contact for more information?

You can browse our extensive FAQ library here, or you can get in touch with us by logging a support ticket here.

What happens to my personal information?

Your personal information is secured by EasyEquities privacy policy, which you can read about here.

How do I access my account with EasyEquities?

See this FAQ on how to request your username or this FAQ on how to reset your password. Alternatively, log a support ticket here.

Can I still have my account Managed?

EasyEquities is a self-managed platform, however, we do offer managed products on the platform, such as bundles and Unit Trusts. Have a look at what you can invest in here.

What happens to my existing balance and transaction history?

If you did not elect to have your portfolio transferred to EasyEquities, your holdings would have been sold and the funds transferred to the bank account they had on file for you. If they were unable to transfer your funds, you can reach out to us here to receive them.

If your portfolio was transferred to EasyEquities, you can access your transaction history by following the steps in this FAQ.

Are my investments still held at the same invested amounts?

Yes, your holdings and free cash would have been transferred exactly as they were.

Are there any fees associated with the transfer?

No. Part of the deal between EasyEquities and Ruturn Trading was that portfolios would be transferred at no cost.

How do I find my previous tax certificates?

Contact us here to inquire about your tax certificates.

How do I update my details with EasyEquities?

You will need to reach out to the support team by logging a ticket here.

Was there any break in my investment period due to the transfer?

No.

Will I still be able to get dividends?

Yes, any dividends due to you would now be allocated to your portfolio that was transferred to EasyEquities.

How will I be notified about changes to my new EasyEquities account?

EasyEquities sends confirmation emails when you change any details in your account. We also send confirmation emails for deposits, withdrawals, inter-account transfers and transactions

What are the benefits of moving to EasyEquities?

With EasyEquities, you are able to invest not only in the JSE, but in a diverse range of global markets, such as ZAR, TFSA, USD, GBP, EUR, and AUS. Additionally, you have the opportunity to explore exciting new investment avenues, such as cryptocurrencies (EasyCrypto) and property (EasyProperties), further enhancing the growth and diversification of your portfolio.

Are my investments insured or protected?

See this FAQ for more information on how your assets are protected.

How do I set up new debit orders with EasyEquities?

See this FAQ.

What should I do if I notice any discrepancies after the transfer?

Reach out to support here.

What support is available for learning to use the EasyEquities platform?

EasyEquities has an extensive library of FAQs available. You can also sign up to EasyAcademy for free to learn more about investing and how to use the platform.

 

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© EasyEquities. EasyEquities is a product of First World Trader (Pty) Ltd t/a EasyEquities which is an authorized Financial Services Provider (FSP number 22588). All trades on the EasyEquities platform are subject to the legal terms and conditions to which you agree to be bound. The EasyEquities platform enables users to invest in securities which includes whole shares and fractional share rights (FSRs). EasyEquities acts as an agent for the issue of whole shares, where the investor is the registered owner of those shares, entitled to dividends, participation in corporate actions and all the economic benefits and risks associated with share ownership.

In respect of FSRs, EasyEquities acts as principal to a contract for difference issued to the investor, where the investor will have a contractual claim against EasyEquities to the economic benefits and risks associated with share ownership (price movements and dividends) without having ownership rights in the underlying share. Fractional share rights (FSRs) which are issued through a contract for difference, are an over the counter derivative. Unlike whole shares, FSRs do not carry any voting rights. As the investor makes further investments in FSRs and ultimately ends up with a whole share, the contract for difference is closed out and ownership whole share is delivered to the investor.

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