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I'm getting a ‘service unavailable’ message on the widget

If you are presented with a screen which says “EasyEquities is currently unavailable” your best bet is to log out of your app and log back in again. This usually resolves the issue. 

This screen is presented to you for any number of reasons. It could be that you are experiencing a break in internet connectivity, are trying to withdraw funds and have not yet verified your banking details. or that there’s extra strain on our system due to a high volume of people accessing their accounts at that moment in time. We can assure you that we’re constantly improving and optimizing how our platform handles these scenarios.  

If you find that logging out and back in again does not resolve your issue, you would need to log a ticket with our team so that we can do some more investigating into why this may be happening in your account. The problem may be very specific to you, and so we’d need to take a look at your individual account to work out what the problem may be.  

You can log a ticket here.  

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© EasyEquities. EasyEquities is a product of First World Trader (Pty) Ltd t/a EasyEquities which is an authorized Financial Services Provider (FSP number 22588). All trades on the EasyEquities platform are subject to the legal terms and conditions to which you agree to be bound. The EasyEquities platform enables users to invest in securities which includes whole shares and fractional share rights (FSRs). EasyEquities acts as an agent for the issue of whole shares, where the investor is the registered owner of those shares, entitled to dividends, participation in corporate actions and all the economic benefits and risks associated with share ownership.

In respect of FSRs, EasyEquities acts as principal to a contract for difference issued to the investor, where the investor will have a contractual claim against EasyEquities to the economic benefits and risks associated with share ownership (price movements and dividends) without having ownership rights in the underlying share. Fractional share rights (FSRs) which are issued through a contract for difference, are an over the counter derivative. Unlike whole shares, FSRs do not carry any voting rights. As the investor makes further investments in FSRs and ultimately ends up with a whole share, the contract for difference is closed out and ownership whole share is delivered to the investor.

The availability of any share on the EasyEquities platform is based on various factors but is not an indication of value and does not mean that any share is an appropriate investment for you.

The availability of any share on the browse shares page does not necessarily indicate any contractual relationship between EasyEquities and the listed company, or the payment of fees for services. Brand Logos are owned by the respective companies and not by EasyEquities. The use of a company’s brand logo does not represent an endorsement of EasyEquities by the company, nor an endorsement of the company by EasyEquities, nor does it necessarily imply any contractual relationship. Further investment disclosures are available on the EasyEquities website.

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EasyEquities is a subsidiary of Purple Group Limited, a company listed on the JSE Limited (PPE)